PaxiPro Account & Data Deletion Policy
Effective date: October 15, 2026
You can delete your PaxiPro account and its data at any time, from inside the app or by email. This page explains how, what is deleted, and what we have to keep.
This applies to Clients, Mentors, and their associated data on PaxiPro.
1. How to Request Deletion
In-app: Go to Account → Delete Account, enter your password, and confirm. Your account is deleted straight away. This is available whether or not you have an active subscription.
Without the app / after uninstalling: Email support@paxipro.com from the address registered on your account with the subject "Account Deletion Request," including your registered email and, if you have it, your account ID. If you no longer have access to your registered email, include whatever identifying information you can (Mentor handle/display name) so we can verify you're the account owner.
2. What Gets Deleted
Once a deletion request is verified, we delete:
- Your account profile (name, email, photos, bio, socials)
- Mentor profile content you own (signals, courses, lessons — unless retained per §3), and your public stats
- Trading journal entries
- Course quiz results
- Reviews you authored (or they are anonymized — see §3)
- Push notification tokens and notification preferences
- Any payment-proof screenshots you uploaded, once the retention period in §3 has passed
3. What We Retain, and Why
Some data is retained even after account deletion, because deleting it immediately would break other users' access or violate legal obligations:
| Data | Retention | Why |
|---|---|---|
| Payment records (transaction IDs, subscription/approval history, amounts) | For the period required by applicable financial and tax record-keeping law | Legal/audit requirement |
| Reviews you authored | Anonymized (author identity removed) rather than deleted, unless you request full removal | Preserves other users' ability to evaluate a Mentor fairly |
| PaxiPro credit balance and its history | Same as payment records | Legal/audit requirement; any unspent credit remains claimable through support |
| Hashed email, payout account, device and identity-document identifiers of an account banned for fraud | Indefinitely | Fraud prevention — stops the same person registering again (identifiers themselves are not kept) |
| A Mentor's name, email and payout details, when something is still owed to them at deletion | Until it is settled, then as payment records | So we can pay the Mentor what they are owed and show who was paid |
| Data subject to an active legal hold, investigation, or dispute | Until resolved | Legal obligation |
| Backups | Standard backup rotation window (up to 90 days) | Operational — not separately purgeable on demand |
4. Timeframe
A deletion made in the app takes effect immediately. A request made by email is processed within 30 days of verifying it's you, and we reply by email once your account and eligible data have been deleted.
5. Partial Deletion
If you want to delete specific data (e.g. just your trading journal, or just your reviews) without closing your whole account, say so in your request — most personal content can be deleted individually in-app without deleting the account (Trading Journal → swipe to delete). To remove a review, email us.
6. Effect of Deletion
Account deletion is irreversible.
If you're a Mentor, your Clients lose access to your content when your account is deleted, and anything still owed between you and your Clients is settled automatically. If a case about your account is still open, you can delete your account once it has been decided. In practice: your packages come off sale at once, every Client who still has a package running is refunded the part not yet received (as PaxiPro credit, from your held earnings), and any balance left in your wallet is paid to your saved payout account. From the website you can instead withdraw your balance yourself before the account is deleted. Subject to §3, your content is removed once no Client still has access.
If you're a Client, deletion cancels your active subscriptions. No partial-period refund is issued solely because you chose to delete your account (see the Refund & Cancellation Policy).
7. Contact
Team Zentro Global.