PaxiPro Refund & Cancellation Policy

Effective date: October 15, 2026

This policy explains how payments, cancellations, and refunds work on PaxiPro. It applies to Client subscriptions to Mentor packages.

1. Payments Are Not Processed Through Google Play

All package purchases happen on the PaxiPro website, not through Google Play Billing. Google Play's own refund mechanisms and policies do not apply to PaxiPro package purchases; this policy governs instead.

2. Pay Fee Directly Packages

1. You select a package and pay PaxiPro the total shown at checkout — the Mentor's price plus PaxiPro's service fee, less any PaxiPro credit — to one of the payment accounts shown there, then upload a screenshot and transaction ID as proof of payment.
2. Your subscription remains pending until a PaxiPro administrator reviews and approves or rejects your payment proof.
3. If your proof is rejected, no service has been rendered and you may request a refund of any amount actually received by PaxiPro by contacting support@paxipro.com with your transaction details. Refund method and timing depend on the original payment channel.
4. If your proof is approved and your subscription activates, the package is considered delivered from that point. Because content (signals, courses, etc.) is accessible immediately on activation, refunds are not available for the portion of the billing period already elapsed, except where required by applicable consumer protection law.
5. Nothing renews automatically. A package runs for the period you paid for and then ends; you are never charged again unless you buy it again. While a payment for a package is waiting for review, you cannot submit another one for the same package.
6. If the service you paid for is not given — for example, the Mentor stops providing it — report the Mentor from their profile or contact support. If we uphold your complaint, the part of your package you had not yet received is refunded in full, including PaxiPro's fees on it, as PaxiPro credit (see §4).
7. PaxiPro and its Mentors do not guarantee a particular number, frequency, or result of signals or other content within a package.

3. Broker Registration Packages

Broker Registration packages do not involve PaxiPro processing any subscription fee — the "cost" is completing registration and/or funding an account with the Mentor's affiliated broker, per that broker's own terms. Any funds you deposit with the broker are subject solely to the broker's own refund, withdrawal, and cancellation policies — PaxiPro has no ability to refund or reverse broker-side transactions. If a Mentor rejects your Broker Registration request before approval, no PaxiPro-side charge exists to refund.

4. PaxiPro Credit

Refunds are paid into your PaxiPro credit, shown in your payment history on the website, rather than back to your bank or wallet.

• Credit never expires.
• It is applied automatically to your next purchase from any Mentor. If it covers the whole price, nothing more is due; if it covers part, you pay only the rest.
• If you would rather have a refund paid out in cash, contact support@paxipro.com and we will pay it to you through the original payment channel where possible.

5. Mentor-Side Cancellations

If a Mentor deactivates a package, your existing active subscription to that package continues to grant access for the period already paid for, but will not renew.

If a Mentor closes their account while your package is still running, the part of your package you had not yet received is refunded to your PaxiPro credit automatically and your access ends. You are told why, and you are not charged for service you do not receive.

If PaxiPro removes a Mentor for misconduct, the unreceived part of your package is refunded to your PaxiPro credit. Contact support@paxipro.com if you believe you were charged for a period you didn't receive access to.

6. Disputed or Fraudulent Charges

If you believe you were charged in error or as a result of fraud, contact us immediately at support@paxipro.com before initiating a chargeback with your bank or payment provider, so we can investigate. Repeated unwarranted chargebacks may result in account suspension.

7. How to Request a Refund or Cancellation

Email support@paxipro.com with your account email, the Mentor/package name, and your transaction ID. We aim to respond as quickly as we can.

8. Changes to This Policy

We may update this policy from time to time; material changes will be notified in-app or by email before they take effect.